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Security protocol

All the hotels in the Chain are following all the security measures established by the World Health Organization and the health authorities on the coronavirus (COVID-19) so that the service and attention to our clients is 100% safe. Therefore, we want to convey a message of tranquility and confidence with the measures adopted since we have an action protocol following the instructions of the authorities to adequately solve any unforeseen event.

Your safety comes first, for the greatest peace of mind during your stay.


• If your query is related to the management of your reservation, please contact us by email at reservas@castillatermal.com

• If it is urgent, you can contact us through info@castillatermal.com

• If you have questions or want to make any suggestions about security, you can contact Rocío García Serrano - rserrano@castillatermal.com Coordinator of the Covid-19 Security Committees